Healthwatch, PALS and Care Quality Commission

Healthwatch

We have a simple ambition, here at Healthwatch West Sussex …. to make local health and social care services better for people that use them. We are here to listen, take action and influence positive change for local people living in West Sussex.

We record what you tell us and share this anonymously with the people who make decisions about our health and care services. Not only do we collect the experiences of local people but we can also provide you with free information and guidance on 0300 012 0122.

You can also call this number to access free Independent Health Complaints Advocacy if you need guidance on an NHS complaint or practical support.

Share your story today by using one of the many ways you can contact us - You can call 0300 012 0122, Email [email protected], Visit www.healthwatchwestsussex.co.uk.

Catch us at one of our events which are listed here or follow our social media channels to always be updated with the latest in health and social care news across West Sussex: Facebook, Twitter.

Healthwatch is transparent and independent, with the authority to demand action. Together we speak louder.


PALS

Pass on compliments to staff,

  • Listen to and support patients and families confidentially
  • Help sort out a problem or difficulty
  • Advise what services are available and how to make a complaint,
  • Provide information about healthcare-related issues
  • Make a record of the issues you want to raise

    Every NHS Trust has a PALS office, and the contact numbers can be found on their websites, as well as information about the trust and the services they provide.

  • Western Sussex Hospitals Trust (Worthing, Southlands and Chichester)
  • Brighton & Sussex University Hospitals Trust (Haywards Heath and Brighton)
  • Surrey and Sussex Hospitals Trust (Crawley and Redhill)
  • Sussex Community Trust
  • Sussex Partnership Foundation NHS Trust


    Care Quality Commission would like to hear about your experiences with GP's, dentist surgeries, hospitals, home care services and much more

    The Care Quality Commission would like to hear about your experiences with GP's, dentist surgeries, hospitals, home care services and much more to help them to regulate and improve services. Have your say here.

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