Patient Advice and Liaison Service
• Pass on compliments to staff,
• Listen to and support patients and families confidentially
• Help sort out a problem or difficulty
• Advise what services are available and how to make a complaint,
• Provide information about healthcare-related issues
• Make a record of the issues you want to raise
Every NHS Trust has a PALS office, and the contact numbers can be found on their websites, as well as information about the trust and the services they provide.
