Local Offer Annual Feedback Report 2021/22
Annual Report 2021/22
Feedback Received via Feedback Button and Emails and Action taken (September 2021- August 2022)
This report includes the feedback received through the feedback button on the Local Offer and those received via email, it also includes the actions taken in response to feedback.
Local Offer - What’s to Come
In the future it is hoped that the Local Offer will take a big leap forward in helping to perfect its search, usability for service providers, have more information for children and young people, and become more interwoven with ‘Tools for Schools’.
Improving the search function
For an example of what the new service search will look like you can view the Buckinghamshire Family Information Service website. Buckinghamshire’s website has been produced by the same organisation (Future Gov) who have built and developed our Local Offer over the last 6 years. They used feedback from myself that I had received about our Local Offer, and thoughts from parent carers in Buckinghamshire to help create the new system. A key part of this new search will be the ability for the Local Offer Officer to generate categories for searching by themselves. Currently this is not possible but going forward categories can be co-produced with the websites audience to make searching quicker and more responsive to the community’s needs.
Usability for Service Providers
A consistent issue with the Local Offer is service providers and schools not keeping their Local Offer service cards up to date, some services within the county are fantastic at keeping things up to date and to them I would like to say a big thank you! By streamlining the process and adding more flexibility to how and when providers display their cards it is hoped that this may help reduce the inaccuracy of information on the website.
Preparation for change
Meanwhile, we are starting to prepare the Local Offer for these changes by having a good ‘spring clean’ of the website. This includes ensuring pages that are no longer needed are deleted, pages related to school provision that could be on ‘Tools for Schools’ are moved over (and linked to from the Local Offer) and that service summary cards are controlled by the service/organisation provider and as up to date as possible.